The joint consumer program of the European Union urged the investigation of the issue with the "drifts" of the Joy-Cons of the Nintendo Switch, after receiving almost 25,000 complaints from all over the continent. This problem occurs when Joy-Cons do not communicate properly with the console or when they begin to record movements on their own, such as a character moving without a player touching the thumbstick.
The European Consumer Organization (BEUC) stated that 88% of respondents from across the EU claimed that their Joy-Cons had broken within the first two years of use. The agency has lodged complaints with the European Commission (EU executive branch) and national consumer protection bodies, claiming that "Nintendo continues to sell products that fail prematurely, which harms consumers and the environment".
BEUC has called on Nintendo to tell users that controllers have a "limited lifespan" and to repair them for free. The company has corrected Joy-Cons in the past at no cost to consumers.
His problem with the Joy-Cons drift has been widely reported since the console became available almost four years ago, with Nintendo facing many lawsuits. Nintendo president Shuntaro Furukawa apologized last June for "any inconvenience caused to our customers over Joy-Cons" without explicitly mentioning the drift problem.
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